It's a shame if you have a complaint about the service you've received. We would like to ask you to send an email to our customer contact department, this can also be done by regular post or telephone.
Our customer contact department will review the complaint and attempt to resolve the complaint to everyone's satisfaction.
Anna Paulownastraat 14
1901 BV Castricum
T: +31 (0) 251 671022
After we've received your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt, if we require more time you'll be informed.
If you do not appreciate this, you can always contact the Department of mediation Webshop Trustmark which is affiliated with Ventisit. Should the mediation for any reason not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).